Privacy Policy
We collect only what we need to serve you well — and we never sell or share your information.
1. Information We Collect
We collect only the information you voluntarily provide when reaching out to us. This includes your name, email address, phone number, event date, event type, and any notes or messages you include. Information may be collected through our tour request form, contract request form, contact and chat forms, chat conversations on the website, and direct communications via email or phone.
2. How We Use Your Information
The information you provide is used to respond to your inquiries, confirm and manage your reservation, send event-related communications (such as payment reminders and booking confirmations), and improve our service based on your feedback. We may also occasionally use your contact information to send promotional material, including discount coupons, announcements, and other marketing communications. You may opt out of marketing messages at any time by using the unsubscribe link included in any such communication.
3. No Sale or Sharing of Your Information
Boom Ballroom does not sell, rent, trade, or otherwise transfer your personal information to third parties. We do not share your data with advertisers, data brokers, or any outside organization for commercial purposes.
4. Service Providers
We use a select number of trusted service providers to operate our website and communicate with you, including MailerSend for transactional email delivery, PostHog for privacy-respecting website analytics, Contentful as our content management system, Google Business API for business information and customer reviews, and our Event Venue CRM for availability and booking data. These providers are contractually bound to keep your information confidential and may only use it to perform services on our behalf. Each provider operates under its own privacy policy — we encourage you to review them if you have questions about how your data is handled by those services.
5. How We Protect Your Information
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.
6. Data Retention
We retain your information only as long as necessary to fulfill the purpose it was collected for — generally, for the duration of your booking relationship with us plus a reasonable period thereafter for record-keeping. You may request deletion of your data at any time by contacting us.
7. Cookies & Analytics
Our website uses PostHog, a privacy-respecting analytics platform, to understand how visitors use our site. PostHog collects aggregate, anonymized data such as page views and navigation patterns and does not identify you personally. You can disable cookies or opt out of analytics tracking in your browser settings at any time.
8. Your Rights
You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us at hello@boomballroom.com. We will respond to all requests within a reasonable time.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@boomballroom.com.